Warranty Terms and Conditions

Hud-Son Forest Equipment Warranty

3 YEAR CONSUMER HOME OWNER – 1 YEAR COMMERCIAL USE

Hud-Son Manufactured Products are warranted to be free of manufactured defects in materials and workmanship under normal use

and service for a period of time from the purchase date of invoice.  Warranty is limited to the repair of the product and/or parts needed or replaced.

HUD-SON FOREST EQUIPMENT WARRANTY DOES NOT COVER THE FOLLOWING CONDITIONS:

A – Down time or loss of funds, money, and income during repair time.

B – Machines or parts lost or damaged during shipments or handling/shipping companies. Warranty does not cover shipping costs or next day air costs.

C – Normal service wear items such as, but not limited to: V-belts, air filters, fuel filter, oil filters, blades, cutting items, any item that requires servicing.

D – Modifications, alterations, tampering, repairs done elsewhere than by an Authorized Hud-Son Forest Equipment Dealership.

E – Products manufactured by other manufacturing companies, such as, but not limited to: Engine Manufacturer (s). and Hydraulic Components.

F – Customer is responsible to return defected parts to the Dealer or HFE at their expense. (If requested)

G-  It is recommended that you file your registration with Hud-Son Forest Equipment.

H – Warranty registration is required to process claims. If warranty registration is not on file a copy of the original invoice may be required before processing claims.

Components used on Hud-Son Forest Equipment products that are made from another company such as, but not limited to engines, pumps, valves, hydraulic components, fall under that Manufacturer’s Warranty Policy.

DISPUTES – All disputes, claims and claims for defective products and causes of action arising out of the delivery, use, or warranty claims for personal injury and or property damage must:

1. Claimant must provide a  written notice of the claim or dispute to the company (at the address below) within 30 days prior to commencement of any action;
2. Company has 60 days to make a decision on the claim and will provide a written response to claimant;
3. No action may be commenced until after the company has provided its decision on the claim;
4. All claims against the company for any cause related to delivery, design defects, repairs, use of the equipment or warranty shall be filed in Supreme Court, Oneida County, State of New York. The parties may file for Arbitration in Oneida County New York after consent by both parties.
5. Construction and interpretation of this agreement and any and all claims shall be subject to the Laws of the State of New York.
6. The address for submission of claims is:
   Hud-Son Forest Equipment
   PO Box 345
   8201 State Route 12
   Barneveld, NY 13304
7. Notices under this agreement must be in writing and sent by certified or registered mail
8. All claims are void and unenforceable at the end of the warranty period.
9.  If a warranty claim is made and the claim is disputed by the dealer the dealer shall share equally in the legal cost and expenses to defend the claim; In the event there is a refund to the purchaser the dealer shall refund its pro rata share to the manufacture. Choice of legal counsel is at manufacturers sole discretion.

Return Policy

 
Original invoice required for refunds or exchanges (subject to a 20% restocking fee).

Items not eligible for refund or return include but are not limited to freight charges,

special orders, electric parts and items beyond 14 days of the date of purchase.

All returns must be  no later than 14 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice to info@hud-son.com along with detailed return/exchange instructions. Send exchanges and returns to Hud-Son Forest Equipment.